Demo

  Most people I talked to are really nice, but the paint quality is not good, not even after they repainted the bumper for a second time.<br><br>Price is higher than everybody else. I had many Porsche bumpers repainted and they all ran between $300-$500. This shop charged me $637 ($620 because they didn't have change). They charge you the 3% credit card fee if you don't pay cash<br><br>I had to drive to this shop 5 times during my work hours. Two times are expected to drop off and pick up, but 5 times? My boss wasn't happy about me beeing gone and none of my additional rides haven't been appreciated by this shop in any way.<br><br>1: Drop off<br>2: Pick up (Left bumper because of many visible stone chips. They said come tomorrow early)<br>3: Pick up (Went early as requested but bumper wasn't ready)<br>4: Pick up (Left bumper there because buffing didn't remove stone chips) Repaint!<br>5: Pick up (Still issues after repaint)<br><br>For a shop that wants to be Porsche certified you have to improve your quality way more. I'm putting this bumper on my car and it's sad that I have to accept the issues.<br><br>Issues visible in pictures:<br>- Tow hook cover has too much paint/clear coat on one side <br>- Bottom had too much paint on corner too. Longest paint collection I've seen.<br>- Top corner has new clamp marks. Possibly where bumper was fixed for painting.<br>- One paint chip was oversprayed. They have possibly dropped the bumper.<br><br>Sad...

  I contacted Collision Care Express regarding some minor damage to the paint in my car. A woman named Michelle responded snd asked if I could come to Pompano for an estimate. It was a bit of a drive so she also said they have a system for me to upload pictures and they do a virtual estimate. Great. <br><br>I had to take a minimum of 6 pictures of various spots in my car (where there wasn't any damage) and submit through their portal. I did so the same day the link was sent. <br><br>Waited 2 days, no estimate. Reached back out to them explaining I was still waiting and received an email asking me to select a time that afternoon for the phone call/virtual estimate. I did that. 3pm on a Wednesday. <br><br>Not only did they NOT call, they still have not responded to my message to them on Thursday about the missed appointment. It's now Saturday and still NO response from anyone there. <br><br>Not professional, not customer centric, not reliable, not efficient, and zero follow through. I don't care if your work is good, if you have no customer service skills or adequate follow up you will not get my money.

  Have used Collision Care Xpress twice now and both experiences have been amazing thanks to Theodore Evers! I just wanted to take a moment and give him a shoutout for all the hard work and effort him and his team put in for the repairs. The first was a badly damaged Tesla Model YP! Theo was recommended from the Tesla Fort Lauderdale service center as they're Tesla Certified. He did an incredible job there! And also with the Model S Plaid recently fixing door damage. They also wet sanded both vehicles and they were better than new! Picture of the Model S Plaid is during the wet sanding stage! Thanks very much to Theo and the entire team!