I contacted Collision Care Express regarding some minor damage to the paint in my car. A woman named Michelle responded snd asked if I could come to Pompano for an estimate. It was a bit of a drive so she also said they have a system for me to upload pictures and they do a virtual estimate. Great.

I had to take a minimum of 6 pictures of various spots in my car (where there wasn't any damage) and submit through their portal. I did so the same day the link was sent.

Waited 2 days, no estimate. Reached back out to them explaining I was still waiting and received an email asking me to select a time that afternoon for the phone call/virtual estimate. I did that. 3pm on a Wednesday.

Not only did they NOT call, they still have not responded to my message to them on Thursday about the missed appointment. It's now Saturday and still NO response from anyone there.

Not professional, not customer centric, not reliable, not efficient, and zero follow through. I don't care if your work is good, if you have no customer service skills or adequate follow up you will not get my money.

thumb Reese B.
9/18/2021

  Recently, at an event, someone hit our car. We were recommended to visit collision CareXpress. From the moment we call them, starting with the receptionist, it was all class. Then when they saw our car, they said it will take two weeks to fix it and finish it. They finished it in four days. When we picked up our car, the car look brand new inside and outside. We highly recommend collision care, Xpress..

thumb Polet B.
9/15/2023

  I am truly impressed with the excellent service and amazing attention to detail my car is better than new. Loved the way they email and gave me a follow up call to tell me about the progress of the repair.

thumb Allan P.
7/14/2020