Very poor customer service. After reading the positive reviews I was very surprised by the treatment we received. We got the estimate and then when we went to schedule the work they were missing in action. Never answers the phone and never retuned messages. We got the repair done elsewhere.


8/21/2021
Customer service have been very consistent since my initial phone call with Adrien. Pat has done a great job advising the details of the repair. During every phase of the repair, Sheila and Natalie made very clear and expectations were set regards to parts and when the Tesla was ready for pickup. I'm highly satisfied with the repair and the overall service. I'm happy that my Tesla model y was return back to its original glory by the Staff and team at Collision Care Xpress.


9/06/2022
I contacted Collision Care Express regarding some minor damage to the paint in my car. A woman named Michelle responded snd asked if I could come to Pompano for an estimate. It was a bit of a drive so she also said they have a system for me to upload pictures and they do a virtual estimate. Great.
I had to take a minimum of 6 pictures of various spots in my car (where there wasn't any damage) and submit through their portal. I did so the same day the link was sent.
Waited 2 days, no estimate. Reached back out to them explaining I was still waiting and received an email asking me to select a time that afternoon for the phone call/virtual estimate. I did that. 3pm on a Wednesday.
Not only did they NOT call, they still have not responded to my message to them on Thursday about the missed appointment. It's now Saturday and still NO response from anyone there.
Not professional, not customer centric, not reliable, not efficient, and zero follow through. I don't care if your work is good, if you have no customer service skills or adequate follow up you will not get my money.


9/18/2021